How to Create a Support Ticket

Introduction #

Managing support requests efficiently is vital for maintaining customer satisfaction. This guide provides detailed instructions on how to create and manage support tickets in Cosmic Support.

Prerequisites #

• None: This process does not require any prerequisites.

Steps to Create a Support Ticket #

1. Login to Cosmic ERP
   • Enter your username and password to access the Cosmic ERP dashboard.
2. Navigate to Support System
   • In the main menu, click on ‘Support System’.
3. Create a New Support Ticket
   • Click the ‘+’ icon to create a new support ticket.
4. Enter Subject
   • Provide a subject for the support ticket.
5. Select Support for User
   • Choose the user for whom the support ticket is being created.
6. Select Priority
   • Select the priority level of the support ticket (e.g., Low, Medium, High).
7. Select Status
   • Choose the current status of the support ticket (e.g., Open, In Progress, Closed).
8. Select End Date
   • Set an end date for resolving the support ticket.
9. Enter Description
   • Provide a detailed description of the issue or request.
10. Attach File (Optional)
    • Choose a file to attach to the support ticket, if applicable.
11. Click on Create
    • Click the ‘Create’ button to save the new support ticket.

Conclusion #

Creating and managing support tickets in Cosmic Support is straightforward and helps ensure that user issues are resolved promptly and effectively. By following these steps, support teams can efficiently handle support details and maintain high levels of user satisfaction.