How to Create and Manage Complaints

Introduction #

Managing employee complaints is crucial for maintaining a healthy work environment. This guide provides a step-by-step process for creating and managing complaint details in the Cosmic ERP system.

Prerequisites #

• Access: Ensure you have login credentials for Cosmic ERP.

Steps to Create and Manage Complaints #

1. Login to Cosmic ERP
   • Enter your credentials to access the Cosmic ERP dashboard.
2. Navigate to HRM System
   • Click on ‘HRM System’ from the main menu.
3. Access HR Admin Setup
   • Within the HRM System menu, click on ‘HR Admin setup’.
4. Open Complaints Section
   • In the HR Admin setup, click on ‘Complaints’.
5. Create New Complaint
   • Click on the ‘Create’ button, represented by a ‘+’ icon.
6. Fill in Complaint Details
   • Select Complaint from: Choose the employee who is filing the complaint.
   • Select Complaint against: Choose the employee against whom the complaint is filed.
   • Enter Complaint title: Provide a title for the complaint.
   • Select Complaint date: Set the date of the complaint.
   • Enter Description: Provide a detailed description of the complaint.
7. Save Complaint
   • Click on ‘Create’ to save the complaint details.

Conclusion #

By following these steps, you can efficiently create and manage complaint details in Cosmic ERP, ensuring accurate records and organized complaint management.